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Case files, straight off the bench

Real enquiries, the way that the bench viewed them: what was actually inside the box, what were the actual problems that occurred, how the bench went at those problems, and what came back home. None of this has to be exaggerated since none of it needs to be.

// 36 case files
Cameras, Drones & Cards

The Card Isn't Detected by Any Device

Nothing detects it because the controller has quit communicating, therefore the memory is read without asking the controller.

Memory CardNot DetectedElectrical / PCB
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Desktop Externals & Aging Drives

It Clicks and Whirs Before Failing to Boot

There are two sounds (and thus two pieces of evidence): the whir indicates the motor is functioning correctly; the click indicates the heads are not.

Hard DriveClicking / MechanicalBoot Failure
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Desktop Externals & Aging Drives

It Powers Up, but the Partitions Are Failing

Spinning does not indicate that a drive is "ready." A drive with damaged structures will never make it far enough to introduce itself to the system.

Hard DriveFirmware / SMARTCorruption / Filesystem
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Desktop Externals & Aging Drives

It Shows a Light, Then Times Out

It is not dead; it is unstable and unstable media requires coaxing in stages, rather than simply allowing it to try repeatedly until it finally drops off.

External DriveFirmware / SMARTNot Detected
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Desktop Externals & Aging Drives

It Spins Up, Clicks, and Spins Down

Each time: spin, fail, park. He also has an identical drive, which is a genuinely useful offer.

Hard DriveClicking / Mechanical
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Desktop Externals & Aging Drives

It Worked On and Off, Then Stopped Spinning

Intermittent does not equate to good luck; intermittent is a countdown. At the end of the countdown, either the motor or the heads have ceased functioning.

External DriveClicking / MechanicalDead / No Power
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Desktop Externals & Aging Drives

The BIOS Can't See It, and It Won't Spin

If it doesn't spin there is no conversation. The fault lies in the power path or the mechanism, and the BIOS is simply reporting the silence.

Hard DriveDead / No PowerNot Detected
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Electrical & Environmental Damage

A Blown Fusible Diode on the Board

The diode did its job and died doing it but a board only works with this drive’s own calibration data on it.

Hard DriveElectrical / PCBDead / No Power
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Electrical & Environmental Damage

The LED No Longer Lights at All

If there is no light or sound then power has not reached the mechanism which is an electrical problem rather than mechanical.

External DriveDead / No PowerElectrical / PCB
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Formatted & Logical Faults

I Need One Folder for My Coursework

There are three main items to keep track of: one folder, one deadline and one honest number. Whatever the fault is determines the price, therefore the fault needs to be determined first.

Hard DriveCorruption / Filesystem
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Formatted & Logical Faults

It Shows as Connected, but I Can't Open the Files

The drive is fine and the index is not working properly. Since filing problems are rebuilt from a copy, the index will be rebuilt from a copy as well.

External DriveCorruption / Filesystem
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Formatted & Logical Faults

It Won't Get Past the Error Recovery Screen

Windows cannot start up. Windows’ inability to start up is a problem for the laptop rather than for the photographs stored on its drive.

Laptop / PCHard DriveBoot Failure
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Formatted & Logical Faults

The File or Directory Is Corrupted

The offer by Windows to format your hard disk is the trap; Windows is really just saying it doesn't know what it's looking at, not describing the state of your files.

External DriveCorruption / Filesystem
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Legacy & Obsolete Media

A Drive Dropped and Unused for Fifteen Years

Magnetism does not fade in a drawer over time (15 years). Thus, the fall is the fault to deal with.

Hard DriveLaptop / PCDropped / ImpactClicking / Mechanical
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Legacy & Obsolete Media

It's Been Dead for a Few Years

Nothing has changed while it sat in the drawer, which is exactly why it may still be worth asking about.

External DriveDead / No Power
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Mac & Apple Systems

A Crashed MacBook Pro, Before We Recycle It

The crash stopped the computer, not the storage. The best time to check out a crashed computer is before recycling, not after.

MacDead / No PowerNot Detected
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Mac & Apple Systems

Apple's Presence Test Can't Find the Drive

Apple’s test questions whether or not the storage answers. When it doesn’t answer, the module comes out and is read as if it were running stand alone.

MacSSD / NVMeNot Detected
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Mac & Apple Systems

The iMac Screen Goes Stripey, Then Blank

A graphics failure is an error in the picture as opposed to where the data is stored. Once the drive comes out of the machine it never needs a screen.

MacHard DriveElectrical / PCB
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Portable Drives

A Dropped Laptop's Drive Makes a Noise

The noise is the diagnosis. The heads are dead, and each time you try to access data from them it is costing you surface.

Hard DriveLaptop / PCDropped / ImpactClicking / Mechanical
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Portable Drives

Engineers Mentioned the Actuator Arm

The previous diagnosis was correct. The ticking noise is the mechanical arm moving, and what it carries is unable to read.

External DriveClicking / Mechanical
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Portable Drives

I Was Told I Need a Filtered-Air Bench

Whoever told her she would need a head-swap bench was right. Being stood on is simply a different term for "dropping".

External DriveClicking / MechanicalDropped / Impact
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Portable Drives

It Clicks on Startup, Then Powers Down

When a drive shuts down it admits it has lost. It can't get its heads ready for use, so it ceases all efforts and takes a step back.

External DriveClicking / MechanicalDead / No Power
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Portable Drives

It Clicks, and Windows Won't Recognise It

He had already figured it out. A clicking drive has no way to announce itself, therefore Windows sees absolutely nothing from it at all.

External DriveClicking / MechanicalNot Detected
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Portable Drives

It Dropped a Short Way, and Now It Clicks

Short falls count. Heads travel nanometres over the surface of the disk, and the click says this one (short fall) was enough.

Hard DriveDropped / ImpactClicking / Mechanical
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Portable Drives

It Failed All Three Hard Drive Tests

This is unusual, but the laptop diagnosed itself correctly. This is unusual enough to take immediate action.

Laptop / PCHard DriveFirmware / SMARTBoot Failure
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Portable Drives

It Lights Up and Buzzes, but Isn't Found

The light indicates power arrived. The buzz indicates that the mechanism is strained, and a strained mechanism is never found.

External DriveClicking / MechanicalNot Detected
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Portable Drives

It Sounds Like Something Isn't in Place

This instinct is generally correct. Some part is out of position, and it is the head assembly.

External DriveClicking / MechanicalNot Detected
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Portable Drives

It Spins Up and Flashes, but Isn't Seen

A white flashing light indicates the drive is waiting to be asked something. It never gets asked, because it never says it is ready.

External DriveFirmware / SMARTNot Detected
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Portable Drives

It Was Fine in the BIOS, Until I Removed It

A single beep every second is a sign that the drive is attempting to start up but is unable to complete the process, and the lid should not have come off to find that out.

Hard DriveLaptop / PCClicking / MechanicalDead / No Power
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Portable Drives

Now the Backup Drive Won't Open

The backup drive has a fault of its own, and the second failure is what turns an inconvenience into a disaster.

External DriveMacCorruption / Filesystem
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Portable Drives

One Drive Is Clicking, and I Also Deleted Files

Two faults, each independent of the other, and both require the same rule: all work must be done on a copy of the original, not the original.

External DriveLaptop / PCClicking / MechanicalDeleted / Formatted
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Second Fixes & Trade Handoffs

A Shop Tried and Charged, but Got Nothing

General repair shops have general tools. Below a certain level of fault, these shops will run out of the tools required, and at that point the fee should have run out too.

External DriveNot DetectedFirmware / SMART
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Second Fixes & Trade Handoffs

It Clicks Three Times, Then Stops

Three clicks and no response is the drive saying it has exhausted its attempt count, and heads wear out even though the drive may have been dropped zero times.

External DriveClicking / Mechanical
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Second Fixes & Trade Handoffs

It's Sealed, So They Wouldn't Open It

When a drive has its shell glued shut, it is an obstacle that takes about five minutes to resolve, not a reason to send someone away with their family photos still inside.

External DriveDead / No PowerNot Detected
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Second Fixes & Trade Handoffs

Linux Suggested a Hardware Fault

The IT department performed the useful part of the troubleshooting by eliminating software as a possible source of error. Unfortunately, most users don't bother to perform this step.

External DriveNot DetectedFirmware / SMART
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Solid State & Flash

Control Panel Sees It, but My Computer Doesn't

Windows recognises the device but cannot mount the volume. There are two levels involved, and only one of them is experiencing a malfunction.

USB FlashNot DetectedCorruption / Filesystem
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Not sure which of these is yours?

Describe what it does and let the bench describe the issue. There is no charge for diagnosis. You receive a single written figure. On logical work you only pay if we recover your data.