There are no call centres and no scripted responses here. Tell us what the device was doing before it stopped working, so we can give you an honest assessment of what could be recovered, what it may cost and how to send it our way.
Please tell us the device and its history. A reply usually comes back within the same working day.
One of our engineers will ring you back within the same working day (Monday to Friday, 9am to 5:30pm). If it's urgent, please ring 0800 689 0668 instead of waiting for a callback.
Monday to Friday, 9am to 5:30pm. It's free to call from mobiles and landlines, and it rings where we do the work.
Cambridge Data Recovery
Compass House, Vision Parkwww.cambridge-datarecovery.co.uk
There is no collection service. First get a price by telephone or complete our free online diagnostic. The device is then sent to us by tracked and insured post (or a courier of your choice), or you can bring it to reception at our premises yourself, Monday to Friday, 9am to 5:30pm, without an appointment. Please mark the package for the attention of Cambridge Data Recovery and put your name and contact details inside. It takes around an hour and twenty minutes from Norwich via the A11, followed by 2 minutes off the A14 at Junction 32.
Is the drive still fitted inside a computer, laptop, Mac or server? Please take the hard drive out of whatever machine it came in and post just that; we don't take whole computers. Disks from a server or RAID system come out, with each disk labelled by its bay. A network attached storage (NAS) device is sent as its individual disks if they can be removed; otherwise send the entire NAS. A single external drive comes whole with its cable and power supply. Flash soldered onto a motherboard, as on Apple Silicon Macs and one or two very thin laptops, is beyond us; if you're not sure which kind you have, ring us first.
Would you prefer to put it in writing? Just email support@cambridge-datarecovery.co.uk, the same inbox the forms on this website go into, and it's reviewed by our engineers rather than a sales or marketing department.
Print off the booking-in and shipping form and place it on top of the device in the box. Once the lid comes off, your device is logged in and ready for recovery.
↓ Shipping & booking-in form (PDF)
↓ Terms & conditions (PDF)
The free online diagnostic takes just a few minutes: select the device, say what it's doing, and get an overview of the expected recovery before anything leaves your desk.
Are your business servers, RAID systems or NAS devices failing? Mention this when you telephone us, so the job can be flagged before the parcel arrives, with the diagnostic pulled forward. Remove the disks, label each disk by bay, and post them by a tracked and insured method, or bring them to our reception in person via the A11.
Begin with the free diagnostic. It is free, and will give you an exact idea of where you stand.