Thetford sits on the A11 with Cambridge forty minutes down the road, which makes the post-in model fairly obvious. Send the disc tracked and insured, or drop it off on your way past; the free diagnostic takes two working days either way.
Thetford jobs are diagnosed free. We provide one fixed written quote before any work begins, and in most cases you only pay if we recover your data.
People looking for hard disc recovery near Thetford are mostly, and unromantically, dealing with warehouses. The distribution sheds and light-industrial units running along the A11 and out around Burrell Way have stock systems, camera recorders and back-office computers that can go down unexpectedly and take the day's picking with them. Around these warehouses are the engineering and food units which came with the town's expansion, the trades operating out of Brandon and Mundford, and a large number of ordinary IP24 homes that keep their entire photo collection on one external drive that has been dropped at least once. Thetford has been making things since Burrell built traction engines here; the difference now is that the records live on a disc rather than in a ledger.
Getting it to the bench is easy, and there is no waiting in. First get a quote by phone or with our free online diagnostic. Then post the bare disc tracked and insured from the town centre, and it arrives the next working day. If you wish to use your own courier please do so: your account, your costs, your call. Alternatively, since the A11 goes to where the bench is, you can simply bring it down yourself: Cambridge Data Recovery, Compass House, Vision Park, Chivers Way, Cambridge CB24 9AD, open Monday to Friday, 9am to 5:30pm. No appointment is required, and it's just a couple of minutes from Junction 32 of the A14. There is no collection service on this site at all, which we say plainly so that nobody sits about expecting one.
The process is always the same whether it's a single memory card or a whole rack of drives. The diagnostic is free and will take up to 2 working days to complete from arrival. Then you'll receive one fixed written figure and an honest account of the odds, with nothing charged before your approval. On purely logical work, you only pay if we recover your data. If the drive has been knocked about, had an electrical surge, a flood or a fire, and must be opened on our head-swap bench or have its board rebuilt, you pay half of the quote before that work begins and the remaining half only if your data is proven back. Ransomware, camera recorders and BitLocker volumes fall into the forensic band, which is paid upfront once you accept the fixed quote.
Two limits, stated once. We take no tablets and no phones, and we cannot work on memory soldered down onto a mainboard: if it unplugs or unscrews, it is ours; if it is just bare chips fixed to the board, it is not. Brandon, Mundford, Watton's edge, East Harling, Garboldisham and the Breckland villages send parcels on identical terms, and 0800 689 0668 is free to ring from any of them.
Most items arrive at this bench by insured and tracked post. We recommend getting a quote first, either by telephone or using our free online diagnostic, and once you have received your quote, simply post the item. Post is the steadiest way to move a poorly drive, and a parcel sent from Norfolk typically arrives on the bench within a working day.
Is the drive still bolted inside a laptop, desktop, MacBook, iMac, server or CCTV / DVR recorder? Before sending, remove the hard disk drive (HDD) or solid state drive (SSD), as we do not accept whole units. From a DVR or recorder, send just the disk. From a server or RAID, take out the disks and clearly label each disk by bay number. A network attached storage (NAS) device may be sent as its disks if they can be removed; otherwise please send the NAS itself. There is only one type of drive we are unable to accept: storage soldered onto a motherboard (e.g. Apple Silicon Macs, extremely thin laptops). In such cases, if the storage cannot be taken out it cannot be accepted. If you are unsure whether you have a removable drive or not, call us before sending anything.
↓ Print the shipping & booking-in form (PDF)
Please mark the parcel for the attention of Cambridge Data Recovery. It takes about an hour and twenty minutes to travel from Norwich along the A11, then two minutes off the A14 at Junction 32. Otherwise you can post it using a tracked service and we will receive it the following working day. We will contact you as soon as we have your drive and it is booked onto our bench.
If you're unsure of what to include in the box, please call us on 0800 689 0668 before sealing it. Or, for a first view on what we can do, you can use our free online diagnostic.
Diagnosis costs nothing, a fixed price is written down, and in most cases you will only be charged if we recover your data. Online or by phone.