Lynn has been sending things south down the Ouse for over 800 years, so a padded box with a tracked label is nothing new. Send us the drive, and within two working days of it arriving we will name the fault and give you one written figure.
King's Lynn jobs are diagnosed free. There will be a single fixed written quote given before any work begins, and in most cases you only pay if we recover your data.
Hard disc recovery near King's Lynn (Kings Lynn, as it is usually typed) is something people put into a phone at about eleven at night, with the drive still plugged in and still making a noise. A true response is that no-one in Lynn needs a shop for this, and never really did; data recovery specialists work off a head-swap bench with a shelf of donor drives behind it, and none of that belongs on a high street counter. So what comes from PE30 to PE34 has its local look and feel. That means desktop disks from the food factories and cold stores on the Hardwick and Nar Ouse estates, where the records from a line printer mean more than everyone lets on until they have vanished; site laptops from the port and the engineering firms that keep the dock cranes and the grain plant running; tills and camera recorders from the shops around the Tuesday Market Place and the Saturday one; and, most weeks, one external drive holding a family's entire photo archive, bought at a supermarket and expected to last forever.
The route is somewhat unglamorous, but it works. First get a quote, either on the telephone or through the free online diagnostic. Remove the bare disc from the laptop or PC (a single external drive goes whole, including its lead and power unit), wrap it so that nothing rattles, then send it tracked and insured; from Lynn it normally reaches the bench the very next working day. If you prefer to use a courier you already deal with, that is entirely up to you to arrange and pay for, and it makes absolutely no difference to us who is delivering it. If you happen to be going that way anyway, the A10 runs south and you can bring your device to the desk Monday to Friday, 9am to 5:30pm, without making an appointment. We are located at Cambridge Data Recovery, Compass House, Vision Park, Chivers Way, Cambridge CB24 9AD, two minutes off the A14 at Junction 32. There is no collection service here and never has been, so nobody is waiting in for a van that isn't coming.
Then the part everyone really rings about. Finding out what is wrong costs nothing: the free diagnostic finishes within 2 working days of your parcel arriving, and ends with a call and a single fixed written figure. Logical work (deleted folders, corrupt file systems, disks that list all their content but open none of it) is work where you only pay if we recover your data, so if the files do not come back, there is no bill to argue with. Any work which requires opening the drive or working on the board (mechanical, electrical, water or fire damage) takes 50% of the quoted price up front, with the remaining 50% upon success. Ransomware, CCTV recorders and BitLocker volumes are classed as forensic work, and that band is paid upfront once you accept the fixed quote.
Two things we don't do, said now rather than after you've packed: no phones or tablets at all, and no storage that has been soldered down onto a logic board. If the drive unscrews or unplugs, it is our sort of job; if it is bare chips baked onto a mainboard, it isn't, and we would rather tell you over the telephone than by e-mail a week later. Everything else, including Downham Market, Hunstanton, Dersingham, Terrington, Walpole, Wisbech's Norfolk edge and the marsh villages out toward the Wash, posts in on exactly the same terms. Freephone 0800 689 0668, answered by people who have opened a few thousand of these.
Most items arrive at this bench by insured and tracked post. We recommend getting a quote first, either by telephone or using our free online diagnostic, and once you have received your quote, simply post the item. Post is the steadiest way to move a poorly drive, and a parcel sent from Norfolk typically arrives on the bench within a working day.
Is the drive still bolted inside a laptop, desktop, MacBook, iMac, server or CCTV / DVR recorder? Before sending, remove the hard disk drive (HDD) or solid state drive (SSD), as we do not accept whole units. From a DVR or recorder, send just the disk. From a server or RAID, take out the disks and clearly label each disk by bay number. A network attached storage (NAS) device may be sent as its disks if they can be removed; otherwise please send the NAS itself. There is only one type of drive we are unable to accept: storage soldered onto a motherboard (e.g. Apple Silicon Macs, extremely thin laptops). In such cases, if the storage cannot be taken out it cannot be accepted. If you are unsure whether you have a removable drive or not, call us before sending anything.
↓ Print the shipping & booking-in form (PDF)
Please mark the parcel for the attention of Cambridge Data Recovery. It takes about an hour and twenty minutes to travel from Norwich along the A11, then two minutes off the A14 at Junction 32. Otherwise you can post it using a tracked service and we will receive it the following working day. We will contact you as soon as we have your drive and it is booked onto our bench.
If you're unsure of what to include in the box, please call us on 0800 689 0668 before sealing it. Or, for a first view on what we can do, you can use our free online diagnostic.
Diagnosis costs nothing, a fixed price is written down, and in most cases you will only be charged if we recover your data. Online or by phone.