Hard drives, SSDs, RAID and memory cards recovered in Norwich, Norfolk and throughout the UK.
A drive that has begun to tick, an SSD that your computer will no longer recognise, a RAID which crashed while rebuilding itself halfway, a memory card full of photos which reads empty. Very few things that happen here are out of the ordinary, and even fewer are final. Finding out what's wrong with your equipment costs nothing, and we quote you the price first, in writing, before opening anything.
Most hard drive recovery Norwich sends us follows a similar process: ring or go online to get a quote, send us the drive, we'll tell you how much of the data can be recovered and what it will cost, then just sit back and think about whether or not you want to go ahead. There are no charges to receive a quote.
The diagnostic is free and the quote is fixed. You see one figure, and you agree to that figure before work starts. All prices are listed on our data recovery cost page.
Your snapped USB stick gets treated with the same care as a forty-drive SAN. We identify what's wrong before we begin recovering your deleted, damaged or plainly dead storage, HDD and SSD alike. Simply select a device from the list below, or give us a call and describe the problem however you like: at the other end you get data recovery specialists answering the phone, not a call handler working from a script.
Most of the time, when a drive stops being seen by your computer, it still holds…
The hardest part of losing an SSD is that it goes silent: you don't hear it…
NVMe modules are the quickest consumer storage ever sold and much the most abrupt…
Norfolk gets photographed more than most counties and backed up rather less. Weddings…
The thesis, the payroll run, the only copy of the accounts — on a stick that caught…
Laptops pick their moment carefully. Dead on deadline morning; stuck in a restart…
Most households keep an entire photographic history in a tower under a desk, and most…
A grey screen that goes nowhere, a folder with a question mark blinking in the middle…
A MacBook rarely makes a scene about failing. It refuses the charger, or goes to…
The drive holding the only copy is reliably the one that goes off the edge of the…
The quiet box on the shelf was holding the company files and the family archive at…
The camera recorded it, and then the recorder failed, or the loop came round and…
Degraded quietly for months, and then the second disk went twenty minutes after the…
When shared storage stumbles, everything leaning on it falls over at the same moment,…
You arrive to find every document wearing an extension you have never seen and a…
A blue screen wanting forty-eight digits nobody ever wrote down, with a business or a…
The laptop came back noticeably tidier than it went out, the person who handed it…
To get a quote ring 0800 689 0668 or use the free online diagnostic. We don't speak jargon at you, and plain words do nicely.
Once you've got a quote, tracked, insured post will arrive at our Cambridge location the following working day. Alternatively you can bring the drive to reception, Monday to Friday, 9am to 5:30pm, which is approximately an hour and twenty minutes along the A11.
Two working days after receipt of the drive you will know the nature of the fault, the true odds of success and the single price we have quoted.
Give us the go-ahead and whatever we recovered comes back to you on an encrypted drive.
Most items arrive at this bench by insured and tracked post. We recommend getting a quote first, either by telephone or using our free online diagnostic, and once you have received your quote, simply post the item. Post is the steadiest way to move a poorly drive, and a parcel sent from Norfolk typically arrives on the bench within a working day.
Is the drive still bolted inside a laptop, desktop, MacBook, iMac, server or CCTV / DVR recorder? Before sending, remove the hard disk drive (HDD) or solid state drive (SSD), as we do not accept whole units. From a DVR or recorder, send just the disk. From a server or RAID, take out the disks and clearly label each disk by bay number. A network attached storage (NAS) device may be sent as its disks if they can be removed; otherwise please send the NAS itself. There is only one type of drive we are unable to accept: storage soldered onto a motherboard (e.g. Apple Silicon Macs, extremely thin laptops). In such cases, if the storage cannot be taken out it cannot be accepted. If you are unsure whether you have a removable drive or not, call us before sending anything.
↓ Print the shipping & booking-in form (PDF)
Please mark the parcel for the attention of Cambridge Data Recovery. It takes about an hour and twenty minutes to travel from Norwich along the A11, then two minutes off the A14 at Junction 32. Otherwise you can post it using a tracked service and we will receive it the following working day. We will contact you as soon as we have your drive and it is booked onto our bench.
If you're unsure of what to include in the box, please call us on 0800 689 0668 before sealing it. Or, for a first view on what we can do, you can use our free online diagnostic.
"Portable Seagate with eleven years of photographs on it, knocked off a worktop onto a stone floor. It was ticking when I posted it on the Monday and by the Thursday I knew the lot was coming back. No drama and no sales talk."
Helen B · Wymondham"Our surgery server lost a second disk partway through a rebuild and the IT firm went quiet on us. They copied all four drives and gave us back nine years of patient records. Straight with us from the first phone call."
David P · Dereham"Dissertation on a USB stick that broke off inside the laptop. Sensible answers by phone, the connector rebuilt, and everything back on a new stick with photographs of the work. It cost what they said it would."
Sophie K · NorwichWe provide data recovery for all areas of Norfolk, from the city out to King's Lynn, Great Yarmouth, Thetford and Dereham, and along the coast at Cromer; we're the data recovery specialists Norfolk households and businesses keep coming back to. Everything comes in by tracked next-day post, so we handle hard drive recovery UK wide too: whether you send your hard disk from Cornwall or Thorpe St Andrew, we treat it exactly the same. The data recovery Norfolk relies on is no further away than the local post office. Business down? The blog has a plain guide to disaster recovery services in Norwich, and every town we cover is on the data recovery Norfolk page.
There is nothing to pay for the diagnosis, there is only one price stated in writing after the diagnosis is done, and in most cases you only pay us if we recover your data.