Brief explanations of what is being collected, why, and what happens to whatever is on your device. Last updated October 2026.
Norwich Data Recovery provides data recovery for households and businesses in and around Norwich, throughout Norfolk and anywhere else in the UK that can reach a post office. Our engineers do all their bench work in our secure Cambridge lab at Compass House, Vision Park, Chivers Way, Cambridge CB24 9AD. If you want anything on this page explained, ring 0800 689 0668 (Monday to Friday, 9am to 5:30pm).
Completing either of the forms on this site gives us four pieces of information: your name, a telephone number, an email address, and your own description of the device and what it is doing. These enable us to reply to your enquiry, to diagnose and quote, and then to carry out the work. We sell none of it, pass none of it to anybody else's marketing, and send you no marketing ourselves.
Anything that is posted in is booked into the secure lab and handled by our engineers alone. The data recovered from your device is returned to you on encrypted media. Once you tell us the data was received safely, all of our working copies are securely wiped. No one will browse through, use or pass on the contents of your device except as needed for the recovery, or as required by law.
Enquiry details are kept until we no longer need them for the job, and then only as long as our accounts require. Working copies of recovered data are deleted once you confirm safe receipt (in practice, that usually happens within two weeks of it going back).
Under UK GDPR you can ask us for a copy of the personal data we hold about you, correct any inaccuracies in it, or have it removed if there is no longer a reason to keep it. Ring 0800 689 0668 and we will deal with it promptly. If you remain unhappy with how we have handled anything, you can complain to the Information Commissioner's Office at ico.org.uk.
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