The things we explain to Norfolk on the phone two or three times a week, written down properly once by the people who actually do the work, with no jargon, affiliate links or panic.
There's a unique way each LaCie enclosure fails, and each of the others does too. One minute of looking and listening usually tells you which checks are worth it and at what point trying harder costs you data.
Read the guide →What the format prompt is actually saying, the five minutes of checks that cost you nothing, and how a sector-by-sector copy gets a day's shooting back (damp Broads mornings included).
Read the guide →The important actions in the first hour, the three places files survive an encryption run, how to check if a free decryptor is already available, and the money question answered once and for all.
Read the guide →Real price bands, what moves a job from one band to the next, the three questions that show when you're being sold a funnel pretending to be a lab, and how to keep your own bill low without risking your data.
Read the guide →One phrase, two trades. What a continuity plan is for, what a recovery bench is for and which one will be needed by a Norfolk firm at 3pm on a bad afternoon, plus the four habits that prevent most of it.
Read the guide →The sequence that works on Apple Silicon machines, on T2 machines and on older Intel machines, as well as a straight answer about what any laboratory could retrieve later on.
Read the guide →We do the diagnostic free of charge within 2 working days of arrival, with a fixed quote, and if it's a logical fault you only pay if we recover your data. Start online or ring the freephone.