The things we find ourselves explaining down the phone to Norfolk two or three times a week, written out properly once — by the people who do the work, without the jargon, the affiliate links or the manufactured panic.
LaCie enclosures fail in their own particular ways, and so do the rest. What a minute of looking and listening settles, which checks are safe, and where trying harder starts costing you data.
Read the guide →What the format prompt is really reporting, the five minutes of checking that cost you nothing, and how a sector-by-sector copy gets a day's shooting back — damp Broads mornings included.
Read the guide →The moves that matter in the first hour, the three places files survive an encryption run, how to find out whether a free decryptor already exists — and the paying question settled for good.
Read the guide →The actual price bands, what moves a job from one to the next, the three questions that expose a funnel dressed as a lab, and how to keep your own bill down without gambling the data.
Read the guide →One phrase, two trades. What a continuity plan is for, what a recovery bench is for, which one a Norfolk firm needs at three o'clock on a bad afternoon, and the four habits that prevent most of it.
Read the guide →The sequence that works on Apple Silicon, on T2 machines and on the older Intel ones — plus a straight answer about what any laboratory could retrieve afterwards.
Read the guide →The diagnostic is free and done inside 2 working days of arrival; the quote is fixed; logical faults run no fix, no fee. Start online or ring the freephone.