Attleborough works to a production schedule, and production schedules do not care that a drive has failed. Post it tracked from NR17 and the free diagnostic is done inside two working days of it landing.
Attleborough jobs are diagnosed free. One fixed written quote before any work begins — no fix, no fee on most recoveries.
Food is the business here. Poultry processing and the packing, chilling and haulage that go with it employ a large part of the town, and that whole operation runs on data nobody thinks about until it stops: traceability records, line monitoring, weights, temperature logs, order systems and the camera recorders watching all of it. When a drive in that chain fails, the problem is rarely sentimental and always urgent. Around it sit the units on the industrial estates either side of the A11, the trades and small firms in the town centre, the commuters who use the station on the Norwich to Cambridge line, and the NR17 households whose photographs live on an external drive that has been quietly getting older since about 2013. Attleborough made cider on an industrial scale for most of the twentieth century; it is still a town that turns raw material into records.
Getting a drive to the bench takes one parcel. Wrap it so nothing rattles, send it tracked and insured, and it arrives the next working day. Book your own courier if that suits your operation better — your account, your cost, your choice of firm. Or, since the A11 runs from here almost to the door, hand it over the desk yourself on any weekday between 9am and 5:30pm: Cambridge Data Recovery, Compass House, Vision Park, Chivers Way, Cambridge CB24 9AD, two minutes off the A14 at Junction 32. There is no collection service, so nothing in your day needs rearranging around one.
The diagnostic costs nothing and completes inside 2 working days of arrival. You then get a call with the fault named plainly, an honest view of what is likely to be recoverable, and one fixed written figure that does not shift afterwards. Logical faults are no fix, no fee. Anything that means opening the drive or rebuilding its electronics — mechanical failure, electrical damage, water, fire — takes 50% of the quote before that work and the balance only if the data comes back. Ransomware, camera recorders and BitLocker volumes are forensic work, and are settled in full before anything begins.
For anything running a line, ring 0800 689 0668 first and say so, and the job is flagged before the box arrives. We take no phones and no tablets, and no memory soldered permanently to a mainboard. Besthorpe, Old Buckenham, Great Ellingham, Banham, Hingham's southern edge and the villages along the A11 all post in on the same terms as the town.
Most of what reaches this bench arrived by tracked, insured post. It is the steadiest way to move a poorly drive, and a parcel posted in Norfolk is usually on the bench the next working day.
Is the drive still bolted inside a laptop, desktop, MacBook, iMac, server or CCTV / DVR recorder? The hard drive or SSD needs to come out first, and only the bare drive travels — taking drives out of machines is not something we do here. Storage soldered to a motherboard (Apple Silicon Macs, one or two very thin laptops) is the single thing beyond us: if it will not come out, it cannot come in.
↓ Print the shipping & booking-in form (PDF)
Mark the parcel for the attention of Cambridge Data Recovery. From Norwich it is about an hour and twenty down the A11, then two minutes off the A14 at Junction 32 — or next working day by tracked post. You hear from us as soon as it is booked onto the bench.
Unsure what to put in the box? Ring 0800 689 0668 before you seal it, or run the free online diagnostic.
Diagnosis costs nothing, the figure is written down, and most jobs carry no fix no fee. Online or by phone.