A production schedule in Attleborough does not know or care that a drive has crashed, and carries on regardless. Post it tracked and insured from NR17 and the free diagnostic is completed within two working days of it arriving.
Attleborough jobs are diagnosed free. We provide one fixed written quotation prior to commencing work, and in most cases you only pay if we recover your data.
Food is the main industry in Attleborough. Poultry processing, along with the associated packing, chilling and haulage, provides many jobs for people within the town. The entire operation relies on data that is often overlooked until it stops: traceability records, line monitoring, weight information, temperature logs, orders, and the camera recorders which monitor every step of the process. When a drive fails in this chain, the issue is rarely emotional, but always time-sensitive. On each side of the A11 are units located on industrial estates. Around them are the trades and small firms in the centre of Attleborough, the commuters using the station on the Norwich to Cambridge line, and the NR17 households with photos stored on an external hard drive that has been ageing quietly since around 2013. Attleborough made cider on an industrial scale for most of the twentieth century; it is still a town that turns raw material into records.
Sending your drive to us is just one parcel. First get a quote, either via our free online diagnostic or by phoning us. Next carefully wrap the drive (so nothing rattles about), then send it tracked and insured, and it will arrive the very next working day. Alternatively, you can book your own courier if that suits your operation better: your account, your cost, your choice of firm. Since the A11 runs from here almost to our door, you are also welcome to hand it over the desk yourself, Monday to Friday, 9am to 5:30pm. No appointment is required: Cambridge Data Recovery, Compass House, Vision Park, Chivers Way, Cambridge CB24 9AD, two minutes off the A14 at Junction 32. There is no collection service, so nothing else in your day needs rearranging around one.
The diagnostic is free. It takes up to 2 working days to complete from when it arrives. Following this you'll receive a call explaining the fault plainly, with an honest view of what is likely to be recoverable, and a single fixed written quote that will not go up afterwards. On logical work, you only pay if we recover your data. Any work that means opening the drive or rebuilding its electronics, such as mechanical failure, electrical damage, water damage or fire damage, takes 50% of the quoted amount prior to that work, and the remainder only if your data is recovered. Ransomware, camera recorders and BitLocker volumes are forensic work, and must be paid upfront once you accept our fixed quote.
For anything running a production line, please call us on 0800 689 0668 first and say so, and your job will be flagged before the box arrives. We do not accept mobile phones, we do not accept tablets, and we do not accept memory soldered permanently to a mainboard. Besthorpe, Old Buckenham, Great Ellingham, Banham, Hingham's southern edge and the villages along the A11 all post in on the same terms as the town.
Most items arrive at this bench by insured and tracked post. We recommend getting a quote first, either by telephone or using our free online diagnostic, and once you have received your quote, simply post the item. Post is the steadiest way to move a poorly drive, and a parcel sent from Norfolk typically arrives on the bench within a working day.
Is the drive still bolted inside a laptop, desktop, MacBook, iMac, server or CCTV / DVR recorder? Before sending, remove the hard disk drive (HDD) or solid state drive (SSD), as we do not accept whole units. From a DVR or recorder, send just the disk. From a server or RAID, take out the disks and clearly label each disk by bay number. A network attached storage (NAS) device may be sent as its disks if they can be removed; otherwise please send the NAS itself. There is only one type of drive we are unable to accept: storage soldered onto a motherboard (e.g. Apple Silicon Macs, extremely thin laptops). In such cases, if the storage cannot be taken out it cannot be accepted. If you are unsure whether you have a removable drive or not, call us before sending anything.
↓ Print the shipping & booking-in form (PDF)
Please mark the parcel for the attention of Cambridge Data Recovery. It takes about an hour and twenty minutes to travel from Norwich along the A11, then two minutes off the A14 at Junction 32. Otherwise you can post it using a tracked service and we will receive it the following working day. We will contact you as soon as we have your drive and it is booked onto our bench.
If you're unsure of what to include in the box, please call us on 0800 689 0668 before sealing it. Or, for a first view on what we can do, you can use our free online diagnostic.
Diagnosis costs nothing, a fixed price is written down, and in most cases you will only be charged if we recover your data. Online or by phone.