// norwich & norfolk · plain-spoken data recovery

Data Recovery Norwich

Hard drives, SSDs, RAID and memory cards — recovered for Norwich, Norfolk and across the UK.

A drive that has started ticking, an SSD the machine no longer lists, a RAID that fell over partway through a rebuild, a card of photographs reading empty. None of it is unusual here and very little of it is final. Finding out costs nothing, and the price comes back fixed, in writing, before anything is opened.

Free diagnosis in 2 working days No fix, no fee on most work One fixed figure, in writing Postal recovery, UK wide
// the short version

Free to find out. Then one figure.

Most hard drive recovery Norwich sends us runs the same way: post the drive, hear what is recoverable and what it would cost, then take your time deciding. Nothing to pay for the answer.

2 working daysto a free diagnosis, once it lands here
20+ yrswatching storage fail in every way going
No feeon most work that recovers nothing
UK-widetracked post from Norfolk or well beyond

The diagnostic is free and the quote is fixed. One written figure, agreed before any work starts — and the whole price list sits on the data recovery cost page.

// what turns up on the bench

One bench, every sort of failure

A snapped USB stick is given the same care as a forty-drive SAN. Diagnosis comes first, then one recovery service that covers the deleted, the damaged and the plainly dead, HDD and SSD alike. Choose a device below, or ring up and describe it however you like: the voice on the other end belongs to data recovery specialists, not a call handler working from a script.

Hard Drive

A drive the computer can no longer see is usually still holding every file you put on…

SSD

Solid state drives fail without any warning noise, and that is the part people find…

NVMe

NVMe modules are the quickest consumer storage ever sold and much the most abrupt…

Memory Card

Norfolk gets photographed more than most counties and backed up rather less. Weddings…

USB Stick / Flash Drive

The thesis, the payroll run, the only copy of the accounts — on a stick that caught…

Laptop

Laptops pick their moment carefully. Dead on deadline morning; stuck in a restart…

Desktop Computer

Most households keep an entire photographic history in a tower under a desk, and most…

Apple iMac

A grey screen that goes nowhere, a folder with a question mark blinking in the middle…

Apple MacBook

A MacBook rarely makes a scene about failing. It refuses the charger, or goes to…

External Drive

The drive holding the only copy is reliably the one that goes off the edge of the…

NAS External Drive

The quiet box on the shelf was holding the company files and the family archive at…

CCTV / DVR

The camera recorded it, and then the recorder failed, or the loop came round and…

RAID Array

Degraded quietly for months, and then the second disk went twenty minutes after the…

SAN

When shared storage stumbles, everything leaning on it falls over at the same moment,…

Ransomware

You arrive to find every document wearing an extension you have never seen and a…

BitLocker Drives

A blue screen wanting forty-eight digits nobody ever wrote down, with a business or a…

Forensic Recovery

The laptop came back noticeably tidier than it went out, the person who handed it…

// how it works

Four steps, start to files back

step 01

Tell us what happened

Ring 0800 689 0668 or run the free online diagnostic. Plain words do nicely; there is no jargon test.

step 02

Get it to Cambridge

Tracked, insured post reaches our Cambridge location the next working day — or drive it down, an hour and twenty on the A11.

step 03

Free diagnosis

Two working days after it arrives you will know the fault, the honest odds and the one fixed price.

step 04

Files home again

Give the word and whatever we recovered comes back to you on an encrypted drive.

// getting your device to us

Getting it here — no great performance

Most of what reaches this bench arrived by tracked, insured post. It is the steadiest way to move a poorly drive, and a parcel posted in Norfolk is usually on the bench the next working day.

Is the drive still bolted inside a laptop, desktop, MacBook, iMac, server or CCTV / DVR recorder? The hard drive or SSD needs to come out first, and only the bare drive travels — taking drives out of machines is not something we do here. Storage soldered to a motherboard (Apple Silicon Macs, one or two very thin laptops) is the single thing beyond us: if it will not come out, it cannot come in.

  • Bubble wrap and a firm box or padded envelope, packed so nothing shifts about. Cables, caddies and power bricks are no use to us — keep them.
  • Print the shipping & booking-in form (PDF), write your name, your number and a couple of lines on what happened, and put it in with the drive.
  • Royal Mail Special Delivery covers it tracked and insured door to door; a courier of your own does the same job if that suits you better.
  • Rather hand it over yourself? Reception at the address below takes drop-offs, Mon–Fri 9:00am–5:30pm.
// where your device is headed

Cambridge Data Recovery

Compass House, Vision Park
Chivers Way
Cambridge, CB24 9AD

↓ Print the shipping & booking-in form (PDF)

Mark the parcel for the attention of Cambridge Data Recovery. From Norwich it is about an hour and twenty down the A11, then two minutes off the A14 at Junction 32 — or next working day by tracked post. You hear from us as soon as it is booked onto the bench.

Unsure what to put in the box? Ring 0800 689 0668 before you seal it, or run the free online diagnostic.

// what customers say

Jobs that ended well

★★★★★

"Portable Seagate with eleven years of photographs on it, knocked off a worktop onto a stone floor. It was ticking when I posted it on the Monday and by the Thursday I knew the lot was coming back. No drama and no sales talk."

Helen B · Wymondham
★★★★★

"Our surgery server lost a second disk partway through a rebuild and the IT firm went quiet on us. They copied all four drives and gave us back nine years of patient records. Straight with us from the first phone call."

David P · Dereham
★★★★★

"Dissertation on a USB stick that broke off inside the laptop. Sensible answers by phone, the connector rebuilt, and everything back on a new stick with photographs of the work. It cost what they said it would."

Sophie K · Norwich
// frequently asked questions

Common questions

Nothing at all to start with. The diagnostic is free, it settles what can realistically come back, and the price then arrives as one fixed figure in writing before anybody opens anything. Logical recoveries — deleted, formatted or corrupted data — are no fix, no fee. Where a drive has electronic, mechanical, physical, water or fire damage the work is invasive, so 50% of the quoted price is payable upfront towards donor parts and clean-bench time.
There is not, and we would rather say so plainly than pretend otherwise: the Norwich location closed, and every drive now goes to our Cambridge location on Vision Park. Keeping one lab instead of two is part of why the quote stays what it stays. Post it tracked and insured, or bring it down yourself — an hour and twenty on the A11, then two minutes off the A14 at Junction 32, Mon–Fri 9am–5:30pm.
Wherever you are in the county — King's Lynn, Great Yarmouth, Thetford, Dereham, the coast at Cromer — there is little sense walking a failing drive round three computer shops first. Tracked post puts it on the bench by the next working day, the free diagnosis is done 2 working days after that, and a poorly drive rides far better in a padded box than loose on a passenger seat.
Bubble wrap, a firm box, and a slip of paper inside carrying your name and a phone number. Royal Mail Special Delivery covers it tracked and insured all the way to Cambridge Data Recovery, Compass House, Vision Park, Chivers Way, Cambridge CB24 9AD, marked for the attention of Cambridge Data Recovery. We ring you the moment it reaches the bench.
Reckon on 2 working days once it arrives for the free diagnosis to finish. After you give the nod, an everyday single-drive job is normally off the bench within the week, while arrays and physically damaged media want longer. A business at a standstill can be brought forward.
Fairly often. A steady share of the work here is second opinions. Tell us honestly what has already been tried, because the plan gets built around protecting whatever the first attempt left behind — and the diagnostic stays free whichever way it goes.
It is. Devices are signed into a secured lab, nobody outside our own engineers touches them, UK GDPR governs the job from start to finish, files travel home encrypted, and our working copies go the moment you confirm yours are safely back.
// the patch we cover

Norfolk, and a fair way past it

From the city out to King's Lynn, Great Yarmouth, Thetford, Dereham and the coast at Cromer, we are the data recovery specialists Norfolk households and businesses keep coming back to. Because everything moves by tracked next-day post, this bench handles hard drive recovery UK wide too: a parcel from Cornwall is treated no differently from one out of Thorpe St Andrew, and the data recovery Norfolk leans on sits no further away than the nearest post office. Business at a standstill? The blog has a plain guide to disaster recovery services in Norwich, and every town we cover is set out on the data recovery Norfolk page.

Data gone? Rarely gone far.

Nothing to pay for the diagnosis, one figure in writing after it, and no fix no fee on most work.